Responsible Gaming at e222 – Play Smart, Stay Safe

Gambling at e222 is meant to be a form of entertainment — not a way to make money, solve financial problems, or escape personal difficulties. The vast majority of players on the e222 platform enjoy cricket betting, live casino, and slots as a recreational activity without any negative impact on their lives. However, e222 recognises that for a small number of people, gambling can become a problem, and we take that possibility seriously.

This page sets out the responsible gaming tools available to all e222 players, the warning signs of problem gambling to watch for, and the steps you can take to get support. We encourage every player to read this guide and to use the tools available — not because we think you have a problem, but because responsible gambling is the foundation of a sustainable and enjoyable gaming experience.

Responsible Gaming Tools Available on e222

e222 provides a suite of player-controlled responsible gaming tools. You can activate or adjust any of these tools by contacting our support team at [email protected]. All requests are processed within 24 hours, and most tool activations take effect immediately.

Deposit Limits — Stay Within Your Budget

Setting a deposit limit is one of the most effective ways to ensure your gambling spending remains affordable and does not exceed what you are comfortable losing. e222 supports three types of deposit limits that you can request at any time: daily, weekly, and monthly.

Once a deposit limit is set, it takes effect immediately and cannot be increased for a minimum cooling-off period of 7 days. This cooling-off rule is in place to protect you: it ensures that a decision made in the heat of the moment cannot undo the protection you put in place for yourself. Decreasing a limit, however, takes effect immediately.

• Daily limit: caps the total amount you can deposit across all methods (bKash, Nagad, Rocket, Upay) within a single 24-hour period.
• Weekly limit: caps the total deposits you can make across a rolling 7-day window, resetting every 7 days from the date the limit was set.
• Monthly limit: caps the total deposits you can make in a calendar month, giving you a clear picture of your total gambling spend for the month.

Time-Out — Taking a Short Break

A time-out allows you to temporarily suspend your e222 account for a defined period without permanently closing it. This is the right tool when you feel you need a break from gambling but do not want to permanently exclude yourself. During a time-out, you cannot log in, place bets, or deposit funds, but your account balance and history are preserved.

Time-out periods available on e222 are as follows. You may request any of these periods by contacting [email protected]:

• 24-hour time-out: a one-day pause, suitable if you feel you have been playing for too long in a single session or have had an unexpectedly large loss.
• 7-day time-out: a one-week pause, useful if you want to step back and reassess your gambling habits before returning to the platform.
• Up to 6-week time-out: an extended break of up to 42 days, designed for players who want a longer pause without requesting full self-exclusion. At the end of the period your account automatically reactivates unless you request an extension.

Self-Exclusion — A Stronger Commitment

Self-exclusion is a formal request to block access to your e222 account for a fixed minimum period. Unlike a time-out, a self-exclusion cannot be reversed before the minimum period has elapsed — this is by design, and it is an important distinction. Self-exclusion is intended for players who recognise that gambling is causing them harm and who want a serious, hard commitment to stop.

Self-exclusion periods available on e222 are 6 months, 1 year, and permanent exclusion. During the exclusion period, your account is fully locked, you will not receive any promotional communications from e222, and any active bonuses are forfeited. Your account balance at the time of exclusion will be held and made available to you at the end of the exclusion period.

• To request self-exclusion, contact [email protected] with the subject line "Self-Exclusion Request" and your registered mobile number. Include the exclusion period you wish to apply (6 months / 1 year / permanent).
• Self-exclusion takes effect within 24 hours of your request being confirmed by e222 support. During that period, please do not continue playing if you have made the decision to self-exclude.
• After a self-exclusion period ends, you may request account reactivation in writing. e222 will apply a mandatory 48-hour cooling-off period before reactivation to ensure the decision is considered and not impulsive.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, income level, or experience. The signs are not always obvious — they can develop gradually over time. The following checklist covers the most common warning signs. If you recognise several of these in your own behaviour, we encourage you to reach out to our support team.

Age Verification and Under-21 Policy

e222 operates a strict 21+ policy. Players must be at least 21 years of age to register an account, make a deposit, or participate in any game or betting activity on the e222 platform. This policy exists to protect young people in Bangladesh from the potential harms associated with gambling.

e222 may request age and identity verification (KYC) documents from any player at any time. Players who are unable to provide satisfactory proof of age will have their accounts suspended and any withdrawals withheld pending verification. Where it is confirmed that a player is under 21, the account will be closed immediately and any remaining balance will be handled in accordance with applicable legal requirements.

• If you are the parent or guardian of a young person and you are concerned they may be accessing gambling platforms, we recommend using parental control software to restrict access to gambling websites on shared or family devices.
• Never share your e222 login credentials with anyone, including family members or friends. You are responsible for all activity on your account. If your account is accessed by a minor, you are required to report this to e222 support immediately.
• To report a suspected underage account on the e222 platform, contact [email protected] with the subject line "Underage Concern". e222 will investigate all reports promptly and confidentially.

Tips for Healthy, Enjoyable Gambling

The following guidelines are used by responsible gamblers around the world. They will not guarantee you win more — but they will help ensure that gambling remains a source of entertainment rather than stress.

• Set a budget before you play and stick to it. Decide in advance how much you are prepared to lose — treat it as the cost of entertainment, the same way you would budget for a cinema trip or a meal out.
• Never gamble with money you cannot afford to lose. Do not use rent, utility, food, or education funds for gambling under any circumstances.
• Set a time limit for each session. Use the reality check feature or set a reminder on your phone before you start playing. When the time is up, stop — regardless of whether you are winning or losing.
• Never chase your losses. Every gambling outcome is random — there is no system, no strategy, and no lucky number that guarantees a win after a loss. Chasing losses almost always results in larger losses.
• Take regular breaks during long sessions. Stand up, move around, drink water, and give yourself time away from the screen. Fatigue and emotional states affect decision-making — a clear head leads to better choices.
• Gambling should never be your primary source of excitement or the main activity you look forward to each day. Maintain a balance with other hobbies, social activities, and relationships. If gambling is crowding out other parts of your life, that is a sign to step back.

Support — Getting Help When You Need It

If you believe your gambling is becoming a problem — or if someone close to you has raised concerns — please do not wait. Reaching out early is the most effective step you can take. The e222 responsible gaming support team is available to help without judgment. All communications are treated in strict confidence.